Central Park Dentistry Pediatric Dental Care

Genevieve Neville 5 months ago

Booked through ZocDoc and the office had the wrong appointment schedule online so I had to reschedule for the only Saturday open this month which was same week because my child is over due for his cleaning. Then I received an email confirming that my insurance was taken which I thought great all is well. Unfortunately that email was followed up with another that was basically “sike we don’t” which i missed because between the office and ZocDoc i received at least 8-10 reminders emails and texts confirming this appointment. I take accountability that I missed the second email but the 1 star is because the “sike” email was sent on Wednesday and my appointment was on Saturday and as I missed it, the office received no reply. Why wouldn’t the front desk reach out via phone call on one of those days prior to my appointment to confirm my insurance instead of waiting till my son and I arrived on Saturday morning? And while the person at the front desk was professional, she was definitely not helpful or apologetic about the situation. I cannot speak to the quality of the dentists but the front desk definitely has room for improvement.

Family Oquendo 9 months ago

She is incredibly personable, thorough, and genuinely empathetic, qualities that make all the difference, especially when it comes to caring for children. She takes the time to explain everything and makes my daughter and son feel comfortable and understood at every visit. We live almost an hour away on Long Island, yet we happily travel all the way to Central Park just to see her. That alone says everything about the level of care she provides. I cannot recommend her highly enough to any parent looking for a dentist who truly goes above and beyond.

Roberto and Belinda Ortega-Chu Edited 10 months ago

The office wasn’t checking the insurance properly and confirmed twice with me on the phone the cost would be covered by the insurance. It turned out it’s out of network and the counter told us after we arrived that they would have to charge me $400 for my son’s check up and I need to get reimbursed from my insurance. It was wasting our time to get there and wish they had let us know ahead of the time about the insurance. They said they didn’t work with a lot of insurance companies. Be aware. It is fine not able to see us due to the insurance coverage but please let patients know in advance by phone or text so we are not taking kids out of school early to make the appointment and find out when we arrive it's just waste of our time.

Jana Kulevska a year ago

We’ve been visiting this pediatric dental office for a while now, and every experience has been outstanding. The dentist is always very nice, professional, and takes the time to explain everything to both me and my son. They’ve encouraged him to improve his oral hygiene, which has made a big difference. The staff at the reception are equally amazing—always friendly and accommodating, especially when it comes to our scheduling needs. Highly recommended for parents looking for a reliable and caring dental practice for their kids!

Miriam Torres 2 years ago

The service is great here and the team even better. I brought my God daughter here to get her cleaning and Dr. Stephanie sang her songs while she brushed her teeth and now she sings the same song every time she brushes her own teeth. She is so sweet and very patient I highly recommend bringing your kids here. Your kids will walk out with bright smiles and a toy from the treasure chest, but u can’t forget about the balloons. They really know how to win a kid over! Love this pediatrics office.